Effective Date: September 20, 2026

At BD INTERIOR, we are committed to providing professional interior design, renovation, and related services according to the agreed project scope, quotation, design requirements, and terms confirmed with our clients.

Because interior design projects involve consultation, design work, material procurement, customization, production, transportation, and installation, our refund and cancellation policy depends on the stage of the project.

1. General Refund Policy

Payments made to BD INTERIOR are generally associated with a specific service, project, design work, material, or customized requirement.

A refund may be considered when:

  • BD INTERIOR is unable to provide an agreed service due to reasons within our responsibility.
  • A payment has been made more than once for the same service or project.
  • An incorrect or excess payment has been received.
  • A project or service is cancelled by BD INTERIOR and the amount paid has not already been used or committed.
  • A refund is otherwise agreed upon in writing between BD INTERIOR and the client.

Refund eligibility will be determined based on the project stage, work completed, materials purchased, third-party costs, and the terms agreed with the client.

2. Advance Payment & Project Cancellation

Interior projects usually require an advance payment before design development, material procurement, production, or execution begins.

If a client cancels a project after work has started, the refundable amount, if any, will be calculated after deducting applicable costs, including:

  • Design and consultation work already completed
  • Site visits and measurements
  • 3D visualization, drawings, and documentation already prepared
  • Materials already purchased or ordered
  • Customized or made-to-order items
  • Production costs already incurred
  • Transportation and delivery costs
  • Installation or execution costs already incurred
  • Third-party or supplier charges
  • Other non-refundable project expenses

Any remaining eligible balance will be refunded to the client after the cancellation and refund assessment is completed.

3. Design & Consultation Fees

Fees paid for consultation, site visits, design development, drawings, 3D visualization, or other professional services that have already been completed are generally non-refundable.

If the client cancels before the relevant service has started, BD INTERIOR may consider a refund depending on the circumstances and the agreed project terms.

4. Customized Products & Materials

Customized furniture, fixtures, fittings, cabinets, décor items, and other made-to-order products cannot normally be cancelled or refunded once production or procurement has started.

If a supplied product is defective, damaged, incorrect, or materially different from the agreed specification due to an error by BD INTERIOR or its approved supplier, we will review the issue and, where applicable, arrange repair, replacement, correction, or refund.

5. Project Changes

Interior projects may change during execution based on client requirements.

Additional costs resulting from changes requested by the client may be payable separately.

If a client requests cancellation after approving designs, materials, production, or execution, any refund will be assessed after deducting costs already incurred.

6. Non-Refundable Situations

A refund may not be available where:

  • The requested service has already been fully completed.
  • Customized products have already been manufactured or ordered.
  • Materials have already been purchased specifically for the client’s project.
  • Work has been completed according to the approved design, quotation, or specification.
  • The client changes their mind after production or execution has started.
  • Delays or additional costs result from circumstances outside BD INTERIOR’s reasonable control, including client-side delays, changes, access restrictions, or failure to provide required approvals.
  • The client has approved a design, material, color, finish, measurement, or specification and later requests a change for personal preference.

7. Refund for Duplicate or Incorrect Payments

If a customer accidentally makes a duplicate payment or pays an amount higher than the agreed amount, the customer may contact BD INTERIOR with the transaction details.

After verification, the eligible excess amount may be refunded through the original payment method.

8. Refund Request Procedure

To request a refund, the customer should contact BD INTERIOR and provide:

  • Client name
  • Mobile number
  • Project/order reference, if applicable
  • Payment amount
  • Payment date
  • SSLCOMMERZ transaction ID or payment reference
  • Reason for the refund request
  • Supporting documents, where applicable

Refund requests can be submitted through our official contact channels.

BD INTERIOR may request additional information or documents before approving a refund.

9. Refund Processing Time

Once a refund is approved, BD INTERIOR will initiate the refund through the applicable payment channel.

For payments made through SSLCOMMERZ, the refund will normally be processed to the original payment method used for the transaction.

After the refund is initiated, the amount may take approximately 7–10 working days to reach the customer’s account, depending on the bank, card issuer, mobile financial service provider, or payment method.

SSLCOMMERZ also states that initiated refunds generally reach customers within 5–7 working days, although the actual time may vary depending on the payment provider.

10. Partial Refunds

Where applicable, BD INTERIOR may provide a partial refund after deducting the value of services already provided, materials purchased, production costs, or other applicable expenses.

The final refundable amount will be communicated to the customer before the refund is processed.

11. Refund to Original Payment Method

For online payments, refunds will normally be made through the same payment channel used for the original transaction, subject to the payment gateway and financial institution’s processing rules.

SSLCOMMERZ supports both full and partial refunds for eligible transactions.

12. Damaged, Defective or Incorrect Work/Product

If you believe that an installed product, furniture item, material, or completed work has a defect or does not match the agreed specification, please contact BD INTERIOR as soon as reasonably possible.

We will review the issue and may provide an appropriate solution, which may include:

  • Repair
  • Replacement
  • Correction or rework
  • Partial refund
  • Full refund, where appropriate

The applicable solution will depend on the nature and severity of the issue.

13. Client Responsibilities

Clients are expected to provide accurate information, measurements, approvals, material selections, and other necessary instructions within the agreed timeframe.

Any delay or additional expense caused by inaccurate information, delayed approvals, changes in requirements, or restricted site access may affect project timelines and costs.

14. Refund Approval

Submitting a refund request does not automatically guarantee a refund.

BD INTERIOR will review each request based on the applicable quotation, agreement, payment records, project status, completed work, incurred expenses, and the circumstances of the request.

Where a refund is approved, the amount and applicable deductions will be communicated to the client.

15. Policy Updates

BD INTERIOR may update this Refund & Cancellation Policy when necessary to reflect changes in our services, payment methods, business practices, or applicable requirements.

The latest version published on our website will apply to future transactions.

16. Contact Us

If you have any questions about cancellation or refunds, please contact us:

BD INTERIOR
Address: Level-2, House-147, Lane-4, Mohakhali DOHS, Dhaka, Bangladesh
Phone: +8801711-208563 / +8801406-252685
Website: bdinterior.com

Caring while Creating.